All posts by hodusoft

Install Your Own IP PBX and Transform Your Enterprise Operations

Enterprise operations need the best communication platform. Naturally, VoIP is the best thing that happened to business and IP PBX simply transforms enterprise operations across the board. Current IP PBX software is much more than plain voice telephony; it is the all-in-one communication and collaboration platform you just cannot do without. You can buy and install a solution on-premise or opt for multi-tenant IP PBX software. rnrnBacklinks Image For Post

Enterprise operations need the best communication platform. Naturally, VoIP is the best thing that happened to business and IP PBX simply transforms enterprise operations across the board. Current IP PBX software is much more than plain voice telephony; it is the all-in-one communication and collaboration platform you just cannot do without. You can buy and install a solution on-premise or opt for multi-tenant IP PBX software. 

No doubt there are benefits to subscribing to hosted multi-tenant IP PBX software. The main and biggest pain point is the running costs. You pay more. Enterprises have plenty of communications between branches, departments, customers, and with vendors. The subscription model proves costly. It makes better sense, in this case, to own your IP PBX software even if it involves upfront costs. You can see as much as 50% to 75% cost reduction with your own on-premise IP PBX solution.  With the IP PBX softphone system, it is estimated that you can save $ 1700 and more per month on long-distance and mobile telephony bills. 

However, cost-saving is just one benefit. There are other benefits to using IP PBX software. 

Install Your Own IP PBX and Transform Your Enterprise Operations https://hodusoft.com/install-your-own-ip-pbx-and-transform-your-enterprise-operations/

Reduce Customer Wait Times to Increase Efficiency of Contact Center – HoduCC

As technology is evolving, the expectations of customers are also enhancing a lot. It has given them the power of convenient shopping and quick gratifications. Hardcore competition has spoilt them for choice, and their experience has also metamorphosed. So, contact centers need to be more conscious than ever before in offering services to the level that is matched with the expectations of today’s customers. Contact centers need to be more intentional about reducing customer wait times. Contact center software can assist them in effectively managing call volume and reduce average call time in the queue.rnrnBacklinks Image For Post

As technology is evolving, the expectations of customers are also enhancing a lot. It has given them the power of convenient shopping and quick gratifications. Hardcore competition has spoilt them for choice, and their experience has also metamorphosed. So, contact centers need to be more conscious than ever before in offering services to the level that is matched with the expectations of today’s customers. Contact centers need to be more intentional about reducing customer wait times. Contact center software can assist them in effectively managing call volume and reduce average call time in the queue.

The average time in the queue is the amount of time your customers need to wait until your agent answers their call. It is an essential call center KPI, and call center managers should always try to keep average time in the queue as low as possible.

It is essential to make sure your IVR is set up intuitively so that callers are capable of getting through the prompts faster and to the correct queue.

Encourage your agents to create adjustments to their interactions with callers to improve their KPIs.

Reduce Customer Wait Times to Increase Efficiency of Contact Center - HoduCC https://hodusoft.com/how-to-reduce-customer-wait-times-to-increase-the-efficiency-of-contact-centers/

Why Your Outbound Call Center Will Find Intelligent Auto Dialer Software Invaluable for Campaigns

Throughput with excellent results matters a lot, especially for call centers. When a contact center takes up an outbound campaign, its reputation and future work depend on just how speedily and effectively their agents can deliver positive leads. The contact center software plays a crucial role and within the software, the intelligent auto dialer is literally the gateway to efficiency and productivity.rnrnBacklinks Image For Post

Throughput with excellent results matters a lot, especially for call centers. When a contact center takes up an outbound campaign, its reputation and future work depend on just how speedily and effectively their agents can deliver positive leads. The contact center software plays a crucial role and within the software, the intelligent auto dialer is literally the gateway to efficiency and productivity.

A vanilla dialer in call center software usually does its work mechanically. These days you can have intelligent auto-dialers that monitor and track agent activity. If you have a pool of 15 agents working on a campaign you can assign the dialer the task of monitoring how much average time each agent spends on each call and thus be able to decide to start dialing the next number in the list and keep the call ready by the time an agent has finished. Monitoring helps the AI-powered autodialer to place outbound calls and keep agents busy but not overburdened.

Dialers for call centers help to evenly spread the load between agents. The normal way would be for supervisors to assign a specific number of calls per agent and let them work through the list. Some will work faster and complete work and then sit idle. Some agents will be slow either due to extended conversation with one target customer or another reason. Intelligent autodialers help to spread the load by detecting when the agent is about to finish a call and dialing out a number. Once it is connected it goes to the agent if he is free or to someone else who is free.

Why Your Outbound Call Center Will Find Intelligent Auto Dialer Software Invaluable for Campaigns https://hodusoft.com/why-your-outbound-call-center-will-find-intelligent-auto-dialer-software-invaluable-for-campaigns/

Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software

Logistics sit in the middle. On the one side are the end buyers relying on logistics for quick and safe delivery of products. On the other side, there is the client or seller making use of logistic services. Any reduction in quality of service leads to dissatisfaction and possible customer churn. This situation is entirely avoidable with the use of omnichannel contact center software. With the current emphasis on social media interactions, it could also be termed as the social media customer service software, allowing logistics to interact with both sides on a common platform.Backlinks Image For Post

Logistics sit in the middle. On the one side are the end buyers relying on logistics for quick and safe delivery of products. On the other side, there is the client or seller making use of logistic services. Any reduction in quality of service leads to dissatisfaction and possible customer churn. This situation is entirely avoidable with the use of omnichannel contact center software. With the current emphasis on social media interactions, it could also be termed as the social media customer service software, allowing logistics to interact with both sides on a common platform.

Imagine a typical situation. The customer has an issue with a delay and contacts the seller. The seller in turn contacts the logistics company and the company sends a response to the seller who then passes it on to the end customer. Today’s automation does take care of tracking but when issues arise, tracking is not of much help in giving a satisfactory response. This is where social media interaction facility of the omnichannel contact center software proves helpful:

Customers may tweet or post on Facebook. The tweet or post is viewable by the logistics company and by the seller. Action taken is posted and is viewable by others. You reduce efforts and save time.

The social media customer service software may be deployed by the logistics company or by the seller – it can be shared easily to permit easy customer interaction.

Logistics Industries Drive Superior Customer Experiences with Omnichannel Contact Center Software https://hodusoft.com/logistics-industries-drive-superior-customer-experiences-with-omnichannel-contact-center-software/

Contactless Operation of Contact Centers With Contact Center Software

COVID 19 could be termed as a blessing in disguise for contact center software employees. It levels the playing field for remote agents since now, in a manner of speaking, everyone in a call center is a remote agent. This means the contact center software you use must be up to the task of facilitating seamless collaboration and service delivery. If the current situation is anything to go by then remote working could well be the new norm, with offices being manned by a skeleton crew. It is not a passing phase.rnrnBacklinks Image For Post

COVID 19 could be termed as a blessing in disguise for contact center software employees. It levels the playing field for remote agents since now, in a manner of speaking, everyone in a call center is a remote agent. This means the contact center software you use must be up to the task of facilitating seamless collaboration and service delivery. If the current situation is anything to go by then remote working could well be the new norm, with offices being manned by a skeleton crew. It is not a passing phase.

In a way, remote working is good for contact centers. They can save space and reduce infrastructure and IT equipment costs by making remote work from home the standard practice. However, the conundrum is how to recreate the same collaborative office atmosphere online. Efficiency, quality of service, and fast resolution depend on agents and supervisors being able to collaborate. With the right call center software, this need not be an issue. Typically, solutions that facilitate remote collaboration include:

Contactless Operation of Contact Centers With Contact Center Software https://hodusoft.com/contactless-operation-of-contact-centers-with-contact-center-software/

How to ensure standardized security for contact centers – HoduCC

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Besides, because of the pandemic of COVID-19, businesses are promoting remote work. Hence, security for contact centers measures has become more crucial.Backlinks Image For Post

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Besides, because of the pandemic of COVID-19, businesses are promoting remote work. Hence, security for contact centers measures has become more crucial.

The contact center is often regarded as a high-risk area for data security compromises. They usually process and store a host of PII – Personally Identifiable Information such as payment card data and social security numbers; they are prime targets for fraudulent activity.

However, external intimidations are not the only ones eyeing the contact center’s PII information, as those inside the organization can also put sensitive data at risk. Sometimes, potential insider threats also make business owners worrisome about the data breach. Besides, even accidentally leak data by human error or by falling victim to a phishing attack is the cause of concern for many contact centers or call center owners. While the wide majority of agents are diligent, customer-focused, and trustworthy, it only takes one employee succumbing to questioning to violate compliance laws and possibly cause a massive data breach.

Thus, a secured software solution is a must requirement for the business that deals with customers’ confidential details. Let’s explore how HoduSoft is offering optimal security measures with the contact center software.

Many call centers record calls for monitoring or training purposes. The audio files often have sensitive information. They mostly contain credit cards or debit card details, which is at higher risk for the data breach. But, if your system is robust enough and has authentic accessibility for the recordings, the risk is minimal level. Our contact center software has secured call recording functionality; which is only accessible for the authentic person only.

How to ensure standardized security for contact centers - HoduCC https://hodusoft.com/how-to-ensure-standardized-security-for-contact-centers/

How to run smooth business operations while promoting remote work?

Remote work is the necessity of almost all businesses across the globe. The Corona pandemic has changed the way of business operations. It has demanded social distancing and quarantine; hence, companies practice work from home for safer and smoother business operations.rnrnBacklinks Image For Post

Remote work is the necessity of almost all businesses across the globe. The Corona pandemic has changed the way of business operations. It has demanded social distancing and quarantine; hence, companies practice work from home for safer and smoother business operations.

In fact, it’s a good practice in the current scenario where you can empower employees’ safety by allowing them to work remotely to run business seamlessly. So, most of the companies that can operate remotely are strictly following the WFH practices. So, why not call centers or contact centers?

HoduCC – contact center software has launched a variety of features and functionality that help agents work efficiently and productively. We understand that customer service is the asset of a business, and it needs to run even in complex situations. Thus, HoduSoft has integrated WFH features for the contact center and call center software.

Still, wondering how Work From Home can run uninterrupted contact/call center business operations?

Go through this article, and you will get your answer. Here are focusing on the key functionalities of call center software and contact center software that promote remote work for the businesses.

How to run smooth business operations while promoting remote work? https://hodusoft.com/how-to-run-smooth-business-operations-while-promoting-remote-work/

How to run smooth business operations while promoting remote work?

Remote work is the necessity of almost all businesses across the globe. The Corona pandemic has changed the way of business operations. It has demanded social distancing and quarantine; hence, companies practice work from home for safer and smoother business operations.rnrnBacklinks Image For Post

Remote work is the necessity of almost all businesses across the globe. The Corona pandemic has changed the way of business operations. It has demanded social distancing and quarantine; hence, companies practice work from home for safer and smoother business operations.

In fact, it’s a good practice in the current scenario where you can empower employees’ safety by allowing them to work remotely to run business seamlessly. So, most of the companies that can operate remotely are strictly following the WFH practices. So, why not call centers or contact centers?

HoduCC – contact center software has launched a variety of features and functionality that help agents work efficiently and productively. We understand that customer service is the asset of a business, and it needs to run even in complex situations. Thus, HoduSoft has integrated WFH features for the contact center and call center software.

Still, wondering how Work From Home can run uninterrupted contact/call center business operations?

Go through this article, and you will get your answer. Here are focusing on the key functionalities of call center software and contact center software that promote remote work for the businesses.

How to run smooth business operations while promoting remote work? https://hodusoft.com/how-to-run-smooth-business-operations-while-promoting-remote-work/

HoduSoft named ‘Emerging Company’ by Indian Achievers’ Forum

HoduSoft, an India-based growing VoIP & information technology company, bagged the Indian Achievers’ Award for 2021 as the ‘Emerging Company’.Backlinks Image For Post

HoduSoft, an India-based growing enterprise communication and information technology company, bagged the Indian Achievers’ Award for 2021 as the ‘Emerging Company’ for its outstanding achievement and contribution in nation building.  

“As an Indian and a Co-Founder of an India-grown company, it gives us immense satisfaction to be recognized as the ‘Emerging Company’ by the India Achievers’ Forum and its network. I’m grateful to our customers and partners for their unwavering support. And the HoduSoft team, which works tirelessly to ensure that our clients and stakeholders are able to meet their objectives,” the company Co-Founder and Chief Business Development Officer, Kartik Khambhati, said.

HoduSoft is a leading VoIP (Voice over Internet Protocol) and information technology (IT) software maker based out of Ahmedabad in India. Within a short span of 6 years, HoduSoft has earned over 200+ customers across 34 countries spread across 6 continents. Over the years, the count of our Partners has increased to reach 65 now.

HoduSoft has been steadfast in helping businesses overcome technological challenges with innovative solutions. As a growing Indian IT company, HoduSoft aspires to create the best software experience for its clients to achieve greater success from every HoduSoft product. 

The HoduSoft product suite comprises cutting-edge technology software for businesses of all sizes. HoduCC is the brand name for HoduSoft’s flagship product – Call and Contact Center software. The HoduSoft product suite includes the following:

HoduSoft named ‘Emerging Company’ by Indian Achievers’ Forum https://hodusoft.com/hodusoft-named-emerging-company-by-indian-achievers-forum/

HoduCC Named Best Telemarketing Software By Digital Dot com

HoduCC named Best Telemarketing Software by Digital Dot com. It is heartening to know that our customers find HoduCC helpful in their telemarketing efforts.Backlinks Image For Post

Little did we know six years back, when HoduSoft started its journey that we will become part of the growth stories of the most enterprising companies of the world. The latest recognition comes from Digital.com. HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. Telemarketing has become quintessential for companies to reach their prospects and existing customers.

“We are delighted to be named the best telemarketing software by Digital.com. It is heartening to know that our customers find HoduCC helpful in their telemarketing efforts. I express my gratitude to our customers and partners for their sustained faith in the HoduSoft products. It is their faith that energizes and pushes us to work harder,” the company Co-Founder and Chief Business Development Officer, Kartik Khambhati said on the latest development.

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. The guide published by the online review platform also examined the software on parameters such as pre-built customer relationship management (CRM) systems and reporting tools that assists users to assess and improve their telemarketing activities.

Telemarketing has existed for ages. As per IBIS World, the size of the telemarketing market and call centers in the US stood at USD 25 billion in 2021. The good old phone calls never fail. Especially, to gauge immediate customer sentiments. However, most of the companies cannot afford employees working alone on telemarketing activities. They need to rationalise the processes so the employees are not expressly working on telemarketing. On the other hand, companies need to follow the legislations laid down by local authorities on telemarketing. For instance, the FCC ( Federal Communications Commission) of the US allowed health care providers to carry out emergency automated calls and text messages related to COVID-19.

Keeping all this in mind, organizations need to optimize their processes to get the desired result in a limited time span. To achieve this, small businesses need automation. Here are our tips to achieve success with your telemarketing:

HoduCC Named Best Telemarketing Software By Digital Dot com https://hodusoft.com/hoducc-named-best-telemarketing-software-by-digital-dot-com/