How to ensure standardized security for contact centers – HoduCC

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Besides, because of the pandemic of COVID-19, businesses are promoting remote work. Hence, security for contact centers measures has become more crucial.Backlinks Image For Post

Security and privacy policies are paramount for all businesses. Especially while handling a call center or a contact center, it is imperative to adhere to the security standards strictly. Besides, because of the pandemic of COVID-19, businesses are promoting remote work. Hence, security for contact centers measures has become more crucial.

The contact center is often regarded as a high-risk area for data security compromises. They usually process and store a host of PII – Personally Identifiable Information such as payment card data and social security numbers; they are prime targets for fraudulent activity.

However, external intimidations are not the only ones eyeing the contact center’s PII information, as those inside the organization can also put sensitive data at risk. Sometimes, potential insider threats also make business owners worrisome about the data breach. Besides, even accidentally leak data by human error or by falling victim to a phishing attack is the cause of concern for many contact centers or call center owners. While the wide majority of agents are diligent, customer-focused, and trustworthy, it only takes one employee succumbing to questioning to violate compliance laws and possibly cause a massive data breach.

Thus, a secured software solution is a must requirement for the business that deals with customers’ confidential details. Let’s explore how HoduSoft is offering optimal security measures with the contact center software.

Many call centers record calls for monitoring or training purposes. The audio files often have sensitive information. They mostly contain credit cards or debit card details, which is at higher risk for the data breach. But, if your system is robust enough and has authentic accessibility for the recordings, the risk is minimal level. Our contact center software has secured call recording functionality; which is only accessible for the authentic person only.

How to ensure standardized security for contact centers - HoduCC https://hodusoft.com/how-to-ensure-standardized-security-for-contact-centers/

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